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Warranties
SewLong Custom Covers – Guarantee
SewLong guarantee’s our products to be free of any defects in material or craftsmanship for
regularly maintained products under normal use and environmental conditions for the
expected life of the product.
SewLong will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or craftsmanship, under normal use and maintenance for the typical expected life of the product.
SewLong will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or craftsmanship, under normal use and maintenance for the typical expected life of the product.
What is NOT covered by this guarantee:
Shipping costs to get product to and from SewLong for repair or replacement (after 1 year from installation date)
Any additional labor to remove/install product for repairs or replacement
Damage caused to tops if trailered at any speed with the top open (not booted up)
Products used for commercial, rental, or multi-owner applications
Natural deterioration due to the normal wear, exposure, and aging of the product.
How to obtain Warranty Service:
Local customers should bring their products in to SewLong for warranty service.
Out-of-area customers must contact SewLong directly by calling at 801-262-4017 or emailing us at Covers@SewLong.com for warranty repair preparation and instructions.
Sunbrella®
10-Year Limited Warranty
“We stand behind our Sunbrella fabrics with the most comprehensive warranty in the industry.
“Sunbrella® Shade and Marine Fabrics and Sunbrella® Contour:
Our 10-year limited warranty protects against Sunbrella® fabric becoming unserviceable due to loss of color or loss of strength
from normal usage and exposure conditions. These conditions include, sunlight, mildew and atmospheric chemicals,
when used for the appropriate applications.
“In the rare instances where our Sunbrella® fabrics do not meet the performance outlined above, Glen Raven® will resolve the issue as follows for approved claims:
“Within five years of installation/fabrication:
In addition to replacing the fabric with new equivalent fabric, Glen Raven® will arrange to or otherwise pay up to $65 USD per linear yard in labor costs to replace any installations or fabrications of Sunbrella® fabric.
“After five years and until ten years from date of purchase or installation:
Glen Raven® will supply new equivalent fabric to replace
the fabric that has become unserviceable.
“This warranty does not cover normal care and cleaning; damage from misuse or abuse; improper installation; or costs associated with replacement of the fabric, including labor and installation, except as noted in this warranty. Glen Raven’s liability is expressly limited to this warranty. Glen Raven reserves the right to require proof of purchase and inspect any fabric submitted for claim. Claims requesting reimbursement for labor costs must include a detailed summary of those costs.
WeatherMAX® Warranty
“The limited warranty covers only the fabric being unserviceable because of loss of strength and/or color from normal conditions of exposure. That includes sunlight, mildew and atmospheric chemicals. Labor and installation supplied by the fabricator and/or installer are not covered. The consumer is responsible for normal care, cleaning and maintenance of the fabric.
Warranty Types
WeatherMAX® 80:
“The limited warranty runs for 10 years from the date of original purchase. The first 5 years are full fabric replacement with years 6-10 replaced at 50% of the current cost of the fabric. This is with the exception of True Red, Scarlet, White and Oyster, which are warranted for 3 years.
WeatherMAX® FR:
“The limited warranty runs for 5 years from the date of original purchase.
WeatherMAX® LT:
“The limited warranty runs for 3 years from the date of original purchase.
WeatherMAX® SG:
“The limited warranty runs for 5 years from the date of original purchase.
WeatherMAX® 3D:
“The limited warranty runs for 5 years from the date of original purchase.
“SCFTI will supply new fabric, free of charge, to replace the unserviceable fabric for years one through five on WeatherMAX® 80 and for the total warranty period of WeatherMAX® LT and WeatherMAX® FR. Call your dealer who will contact SCFTI to request fabric replacement. A valid copy of the original invoice, showing the date of purchase, will be required for fabric replacement. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
“This warranty is effective for any fabric purchased after October 01, 2016
Aqualon® Marine Fabric -
7 Year Limited Warranty
“Aqualon® Edge is warrantied for a period of seven years (7) from the date of the installation in a marine cover, top or enclosure end uses. The warranty protects the end user from excessive loss of color or strength from normal exposure conditions including sunlight, mildew, rot and normal atmospheric
chemicals which may render the fabric unserviceable. This warranty does not cover seam leakage, damage from “Acts of God,” vandalism, neglect or improper cleaning and improper use. Please see your Trivantage® LLC representative for cleaning instructions.
“In the unlikely event of fabric failure during the warranty period, Trivantage, LLC will supply the end product fabricator with new fabric free of charge equal to the fabric used in the end use item. Labor and installation are not covered by this warranty. Trivantage, LLC reserves the right to inspect the fabric or made up item of any warranty claim.
“Except for the explicit warranties, herein, no other warranty, expressed or implied, including any implied warranty of merchantability of fitness for a particular use is made by Trivantage, LLC. In no event shall Trivantage, LLC be liable for damages to any person or property, or any consequential or incidental damages.
“Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of consequential or incidental damage, so, the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may have other rights which vary from state to state.
“To get service, call the dealer from whom you purchased the product. The dealer will inspect the installation and process the claim through Trivantage, LLC.
PINK STAIN INFORMATION
DISCLAIMER: Selecting black or dark fabric colors may result in the “pinking” of your vinyl.
The SewLong warranty DOES NOT cover any repairs or any expenses incurred relating to pinking.
What is Pinking?
Pinking began when vinyl manufactures complied with government regulations to discontinue
the use of arsenic in vinyl.
While pinking can occur in all boats, it is most common in boats built from 2005-2015.
BACTERIAL PINKING
Bacterial Pinking is caused by a bacteria by-product that is soluble in plasticizers. It shows up on boats with white or light colored vinyl.
CHEMICAL PINKING
Chemical Pinking is caused by heat melting the glue in vinyl, resulting in a pink or red color on the surface of the material.
Recommendations and Prevention:
Choosing a light fabric color can prevent or slow pinking.
If you choose a dark fabric color, SewLong will put a felt barrier between the cover and your vinyl by adding a protective layer to the bottom side of your cover.
If there are any questions or concerns while selecting your fabric colors, please ask a member of our SewLong team!
If you choose a dark fabric color, SewLong will put a felt barrier between the cover and your vinyl by adding a protective layer to the bottom side of your cover.
If there are any questions or concerns while selecting your fabric colors, please ask a member of our SewLong team!
